Return & Refund Policy
At Snooze, we strive to provide high-quality products and reliable service. Please review the following return and refund policy before placing an order.
Order Responsibility
Customers are responsible for providing accurate shipping information when placing an order. Snooze is not responsible for delays or delivery issues caused by incorrect addresses or information provided during checkout.
Abandoned Packages
If a package is held at the shipping carrier location and the customer fails to retrieve the package within the carrier’s designated holding period, the shipment may be marked as abandoned by the carrier.
Snooze does not provide refunds or replacements for packages that are abandoned at the shipping carrier. Customers are responsible for tracking their shipment and ensuring that the package is collected if it requires pickup.
Shipping Delays
Shipping times may vary depending on the carrier and external factors such as weather conditions, logistics delays, or carrier operations. Snooze is not responsible for delays once a shipment has been handed over to the shipping carrier.
Damaged or Incorrect Orders
If you receive a damaged product or an incorrect order, please contact our support team within 48 hours of delivery. Include your order details and photos of the package or product so we can review the issue and provide assistance.
Refund Eligibility
Refund requests may be reviewed on a case-by-case basis for verified issues such as shipping damage or order errors. Refund eligibility is determined after our team reviews the details of the claim.
Contact Information
If you have questions about this policy or need assistance with an order, please contact us using the information below.
Email: [email protected]
Phone: 661-213-8331
Address: 591 O’Farrell St, San Francisco, California